Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What is Airlo Mobile UK?

  Airlo Mobile UK is a digital eSIM service providing mobile data plans for international travellers. We offer regional and global plans that can be activated instantly on compatible devices.

• Do I need to unlock my phone?

  Your device must be carrier-unlocked to use an eSIM from a third-party provider. Contact your current network operator if you are unsure whether your device is unlocked.

• How quickly will I receive my eSIM?

  eSIM QR codes are delivered by email within minutes of a confirmed purchase. If you do not receive the email within 15 minutes, please check your spam folder and contact support.

• Can I buy a plan before my trip?

  Yes. You can purchase a plan up to 30 days before your departure. The validity period begins from the date of first use, not the date of purchase.

• What network speeds can I expect?

  Speeds depend on the local network and your device capabilities. Most plans offer 4G LTE speeds. 5G is available in select destinations where our partner networks support it.

• Is my data usage private?

  We collect minimal usage data necessary to provide the service. We do not sell your data to third parties. Please read our Privacy Policy for full details.

• Can I reuse my eSIM profile?

  eSIM profiles are single-use. Once a plan expires, you will need to purchase a new plan. However, you do not need to re-scan a QR code if you purchase a top-up for the same region.

• What payment methods are accepted?

  We accept major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed in GBP.

• What is your refund policy?

  Refunds are available for unused plans within 14 days of purchase, provided the eSIM has not been activated. Once activated, plans are non-refundable. See our Terms for full details.

• How do I delete an eSIM from my device?

  Go to your device settings, select the eSIM profile, and choose 'Delete Plan'. Note that deleted eSIM profiles cannot be reinstalled — you would need to purchase a new plan.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.